Frequently Asked Questions

Days of operation are Monday through Friday! We are closed on the weekends and all bank holidays.
Your order will be worked according to the turnaround times listed in the description of the product. Once you respond to the email you receive for project details, you will receive a reply email with the exact due date of your project. You can expect your project drafts to be delivered via email on or before the due date by 11:59PM CST.
To keep an accurate paper trail, communications related to projects designed by Dapper Des Creative Studios must be done via email [customerservice@dapperdes.com] Please allow up to 48 hours for a response to your inquiry. Emails are not answered on days the studio is closed. Please see our days of operation above.
Once your order is placed, your design project is added to the queue! You will receive an email for each service ordered requesting project details. Simply reply to that email with your information as necessary. Be as detailed as possible - include anything that will be beneficial to the design of your project (logos, HIGH QUALITY pics, wording, etc). Not being detailed enough could result in added time and costs due to revisions.
For design orders, once your order is placed, refunds are not permitted. Please make sure you're really ready to order and you've selected the correct service before checkout is complete. The only way a refund will be processed is if, in the rare event, the design is unable to be completed due to an issue on my end or if time has greatly exceeded the due date with no update to the project. For print orders, no refunds or exchanges are permitted due to the usual custom nature of the item. You may request an exchange if your project is not adequately reflective of the mockup you received. ** Please keep in mind that items may differ on the screen which you are viewing vs. real life prints due to different device resolutions** An example that would grant an exchange would be any text errors not shown on mockup.